Fractional Operations Consulting

Fix what's broken.
Scale what works.

I build the operational systems growing companies need to scale without hiring three more ops people. From AI-native workflows to revenue dashboards to automated onboarding.

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Rae Schneider

You don't need another generalist. You need someone who can actually build and hand it off running.

What I Do

00 Assessment

AI Assessment

A structured audit of your workflows to identify where AI can save time, reduce errors, and scale operations before you commit to a build. I can audit and build what's on the roadmap.

01 Advisory

Operations Advisory

I'll tell you what's broken and how to fix it. You implement.

02 Sprint

Ops & Automation Sprints

One-month builds that fix a major bottleneck and leave you with working systems.

03 Fractional

Fractional Ops Lead

Part-time operational support to improve workflows, build automations, and keep things moving.

Most ops consultants give you frameworks. I give you working systems.

I've been the first ops hire. I know what it looks like to build from nothing under pressure and I know exactly what breaks when you scale without systems.

Whether you need clean revenue reporting, automated onboarding workflows, or operational processes that eliminate manual busywork, I build systems that actually work in the real world and document everything so they keep working after I'm gone.

Services

AI Assessment

The natural starting point

A structured audit of your operations to find where AI and automation can eliminate bottlenecks, reduce manual work, and create leverage before you commit to a build. Unlike a generic strategy deck, this roadmap is built by someone who can execute it.

What you get

  • Intake call to map your current workflows, tools, and priorities
  • Written audit report identifying AI and automation opportunities
  • Presentation of findings with prioritized recommendations
  • Clear implementation roadmap so you know what to build and in what order
Perfect for Companies that want to understand their AI opportunity before committing to a sprint or retainer. Most clients use this as the starting point, then move into a Sprint to build the highest-priority item, or Fractional to work through the full roadmap.

Starting from $1,000 per assessment

Get Started

Operations Advisory

Limited to 5 active clients

For founders who need operational clarity but don't need hands-on execution. Weekly calls and async guidance so you stop guessing and start deciding.

What you get

  • One weekly strategy call (1hr max)
  • Clear priorities and action steps after each call
  • System and workflow reviews (I'll audit, you'll implement)
  • Loom feedback when needed
  • Unlimited async support via email or Slack
Perfect for Founders who've completed an AI Assessment and have internal builders ready to act on the roadmap. You need strategic direction and accountability, not hands-on implementation. If you need me to build it, see the Sprint or Fractional options.

Starting from $1,000 per month

Get Started

Ops & Automation Sprint

Maximum 3 sprints per month

A focused one-month build to fix one critical operational problem. You pick the priority, I design and build the system that solves it.

Examples

  • AI tool implementation: select and configure the right tools, integrate with existing workflows, build automations around them
  • Client onboarding workflow redesign: map the journey, build templates, automate handoffs
  • Revenue operations cleanup: CRM audit, pipeline rebuild, forecasting dashboards
  • Process workflow automation: form-to-database, assignment routing, approval tracking
  • KPI dashboard and reporting system: connect data sources, visualize metrics that matter
  • Customer health tracking: usage metrics, risk scoring, renewal forecasting
  • SOP library and process documentation: document core workflows, create training materials

What you get

  • Kickoff call and operational audit
  • Full system design and build
  • Final Loom walkthrough and documentation
  • One live handoff call

What happens after 30 days

The system is yours. I walk away. No ongoing support unless you book Advisory or Fractional. Revisions during the sprint are included; post-sprint changes are not.

What most sprint clients discover: One system solves one problem, but it usually reveals three more. Most sprint clients move to Fractional within 60 days.

Sprint-to-Retainer Offer: Convert to Fractional within 30 days of sprint completion for a discounted first month.
Perfect for Teams ready to act on a clear priority, whether surfaced through an AI Assessment or already known. One focused build, fully handed off. Most sprint clients discover more to fix and move to Fractional within 60 days.

Starting from $3,000

Get Started

Fractional Operations Lead

Limited to 2 clients

Part-time operational support for teams that need someone who can both think and build. I handle workflow chaos, improve systems, and keep things moving without the overhead of a full-time hire.

What this covers: Operational execution, not executive strategy. I fix systems and workflows; you handle P&L, board, and hiring decisions.

What you get

  • Weekly working sessions (1-2 per week)
  • Hands-on implementation of systems and automations
  • Project and workflow cleanup
  • Reporting dashboards and operational visibility
  • Light team coordination
  • Async support between calls

Scope

  • 15-20 hours per week max
  • Focus areas determined monthly; we prioritize together

Not included

  • P&L ownership or financial management
  • Executive leadership or board-level strategy
  • Hiring, firing, or HR functions
  • Fundraising support
  • Technical integration or engineering work
Perfect for Growing companies with traction but no operational muscle. Often the right move after an AI Assessment reveals more opportunities than a single sprint can cover. You need someone embedded who can work through the full roadmap.

Starting from $5,000 per month

Get Started

Quick Comparison

Assessment Advisory Sprint Fractional
Timeline One-time Ongoing 30 days Ongoing
Best For Finding opportunities Strategic guidance One major fix Ongoing ops support
My Role Audit & recommend Advise Build & handoff Build & maintain
Your Role Review & decide Implement Maintain after Partner & use
Sprint-to-Retainer: Convert to Fractional within 30 days of sprint completion → Discounted first month.

Who I Am

Rae Schneider

I'm Rae Schneider. I've been the first ops hire at a furniture retailer scaling from $1M to $10M, worked in the pilot programs division at a national research organization serving 10,000+ participants, and scaled customer operations at a fertility benefits platform managing enterprise accounts. I know what it looks like to build from nothing under pressure, and I know exactly what breaks when you scale without systems.

At Stork Club (fertility benefits platform), I served as Head of Revenue & Customer Operations and built the operational backbone that allowed us to scale enterprise clients:

  • Cut client onboarding time from 75 to 40 days by mapping the full implementation journey, creating project management templates, consolidating materials, and automating handoffs
  • Maintained 100% client retention and 92 NPS for 2+ years through infrastructure builds to support enterprise accounts with complex needs
  • Built automated claims workflow that moved surrogacy and adoption claims from manual spreadsheets to a system using Jotform and Airtable, complete with auto-routing, staff notifications, and approval tracking. This workflow became the foundation for the product roadmap.
  • Created real-time KPI dashboards in Tableau tracking the entire revenue cycle from authorization through payor payment, giving leadership visibility into forecasting, customer health, and operational bottlenecks
  • Led operational discussions around claims processing as part of insurance integration launches and project-managed our customer implementations internally

I've also built operational systems across industries:

  • Implemented ERP systems for retail operations scaling from $1M to $10M ARR
  • Supported the designed and launch of national internship programs at Mitacs serving 10,000+ participants
  • Built PowerApps automations that cut manual workload by 25% across an 100+ person team

I specialize in diagnosing what's broken, building systems that fix it, and documenting everything so it doesn't break again.

Tools: Airtable, Tableau, Zapier, Make, PowerApps, Excel, and AI-assisted workflows

Expertise: Revenue operations · Customer operations · Onboarding and implementation workflows · No-code automation · KPI dashboards · Process redesign and SOP documentation · Claims workflow management

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Results

75 to 40 days

Cut client onboarding time nearly in half through journey mapping, templates, and automation

15 hrs/week saved

Eliminated manual busywork through Airtable + Zapier automation

100% retention, 92 NPS

Maintained perfect client retention for 2+ years as Head of Revenue & Customer Operations

300+ auths/month

Managed complex revenue cycle across 11 enterprise clients

25% efficiency gain

Reduced administrative work across an 80-person team with PowerApps

$1M to $10M ARR

Scaled retail operations 10x without proportional headcount increase

Book a Discovery Call

Not sure which tier is right for you? 20 minutes, no pitch, no pressure. Just a conversation about what's broken and how to fix it.